Harley Street Practitioners
Central London Counselling & Psychotherapy
Terms of Conditions & FeesWe are registered practitioners for a number of Private Health Insurances Companies, including Aviva, Pruhealth, Simply Health, WPA and BUPA*. If you have private health authorisation we will invoice your insurer directly.
*Please note BUPA clients can only be seen at our Bexley Village Practice.
There is no charge for telephone consultations, please call us or leave your number and we'll call you back. It's really beneficial to have a telephone conversation before we meet, as this gives us time to discuss your situation and talk about what the best way forward is for you. We will always advise clients of free services that maybe suited to their needs.
Methods of PaymentYou can pay by cash, debit or credit card, online banking transfer or by cheque to Harley Street Practitioners. When booking your initial session you will be asked for your card details in order to confirm your appointment. Nothing will be charged to your card unless you cancel with less that 3 days notice or do not attend your appointment.
If you have private health insurance, we will invoice your insurer.
Terms and Conditions
Cancellation and missed session policy
If you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 3 days. Where there is less notice of cancellation or if you do not attend your appointment you may be charged the full fee. When booking your first appointment you will be asked for your credit/debit card details which will be held for deposit purposes. No money will be charged to your card unless you miss your session or cancel under the conditions stated above. You will be given as much advance notice as possible in terms of holidays or needing to cancel your appointment for any other reason.
Confidentiality is an essential aspect of counselling and psychotherapy. It contributes greatly to the client’s sense of safety and is one of the things that make the therapeutic relationship different from any other. Counselling and psychotherapy encourages clients to be as open and honest about themselves as possible and inevitably involves clients discussing personal experiences and sensitive information with their therapist. Therefore, it is of paramount importance that the client can trust that what they are disclosing about themselves will remain confidential.
Harley Street Practitioners holds all records securely and will ensure the utmost confidentiality in the treatment of any information held about its clients, in line with the BACP Framework for Good Practice and the Data Protection Act.
All information will be kept confidential unless the client and therapist agree together to discuss something with a third party. The only reasons for breaking confidentiality would be if the therapist considered that your life was at risk, if another person’s life was at risk or if the therapist was liable to civil or criminal court proceedings if the information was not disclosed. If at all possible this would be discussed with you beforehand. We are also legally bound to disclose information relating to terrorism.
Harley Street Practitioners are strongly committed to anti-discrimination. We value difference and diversity and do not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.
Code of ethics
Tricia Duffield and Clive Carswell are members of the British Association for Counselling and Psychotherapy. Please click on the following link for full details. BACP ethical framework for good practice in counselling.